Refund policy

Here's a professional Return & Refund Policy for shopout.store, filled with reasonable defaults for an Indian dropshipping store and your business details.

Return & Refund Policy

Effective Date: June 28, 2026

At shopout.store, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be returned within 7 days of delivery.

  • Be unused, unworn, and in its original condition.

  • Include all original packaging, accessories, tags, and manuals (if applicable).

  • Be accompanied by proof of purchase or your order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personalized or custom-made products.

  • Gift cards.

  • Perishable goods.

  • Personal care, beauty, or hygiene products that have been opened or used.

  • Any item marked as "Final Sale" or "Non-Returnable."

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be issued to your original payment method.

  • Refunds are typically processed within 5–10 business days, depending on your payment provider or bank.

4. Exchanges

We offer exchanges for items that are damaged, defective, or received incorrectly. If you need an exchange, please contact us at shopout.storesupport@gmail.com within 7 days of receiving your order.

5. Damaged or Defective Products

If your item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery.

  • Email shopout.storesupport@gmail.com with your order number, a description of the issue, and clear photos or videos of the product and packaging.

We will review your request and arrange a replacement, exchange, or refund where appropriate.

6. Return Shipping Costs

  • If the return is due to our error (such as receiving a damaged, defective, or incorrect item), we will cover the return shipping costs where applicable.

  • For returns due to a change of mind or other customer-related reasons, the customer is responsible for return shipping costs.

7. Late or Missing Refunds

If you haven't received your refund after the expected processing time:

  1. Check your bank account again.

  2. Contact your credit card provider or bank, as processing times may vary.

  3. If you still have not received your refund, contact us at shopout.storesupport@gmail.com